Managing the technology departments has never been a simple task. Often there are problems and challenges that need to be tackled in methodical ways. Each organization has its own structure and processes. Implementing technology without considering the internal environment can be catastrophic. This eBook is for small and medium size organizations across different industries. The book describes what a typical IT department is like and how businesses can make their technology environments more conducive to their operations and goals. A conscious effort has been made to discuss various issues that organizations face today and how the department can possibly resolve them. As an introductory book, it would be a valuable source of information and guidance to those who have always needed direction regarding managing their technology departments. It is the first in the series of eBooks covering various IT related topics of immense interest and value to the concerned readers.

eBook Table of Content

      Preface  ... 4

I    A Walk Through

1.  What Is An IT Department?   ... 6

2. The Organizational Structure  ... 11

II The Issues

3. Technical Support & Administration ... 14

4. Protecting Your Computer Servers ... 18

5. How Does Virtualization Help? ... 20

6. Email Hosting ... 22

7. Maintaining A Back-up ... 23

8. Establishing Email And Web Policies ... 25

9. Choosing A Full-Time IT Consultant ... 28

10. Handling Technology Obsolenscence ... 32

III Your IT Investments

11. Making Investment Decisions ... 35

12. Planning And Budgeting ... 40

IV Managing Your Projects

13. Project Management: Art Or Science? ... 53

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